Root Cause AnalysisTuesday, May 14, 2013
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Root Cause Analysis - finding out what happens when a failure occurs, and why it happened in the first place. There are many reasons for root cause analysis. The “system” design can be improved to prevent some of the failures from happening again and those who troubleshoot can do so more quickly if this should reoccur. Both improvements can have a significant impact on down time as well as safety.
My home has a fiber optic digital service for internet, television, and telephone. The internet and television both failed on Friday. As there is no effective diagnostic and annunciation system, we noticed the failure just before our guests were trying to watch a hockey game on the television. This was…